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Português - BRFrequently Asked Questions
How can I sign up at Joo Casino?
The registration procedure is straightforward. Any page of the website has a button labeled "Sign Up." Then you must provide full personal information, including your username, password, and email address. After that, you must agree to the terms and conditions before confirming your registration. Simply open your most recent email from Joo Casino and click on the verification link to.
What can I do if I forgot my password?
If you need to reset your password, go to the authorization page and select "Forgot Password?" from the drop-down menu. Then type in your email address and press "Reset Password." You will be given information on how to retrieve your password on your registered email address. If you have any queries, please contact customer care.
What can I do if I forgot my email or made a mistake in email address spelling?
If you lose your password, you'll have to contact customer service. To verify your identity, you must undergo an identification process. This is not something usual or standard; rather, it is personalized for each consumer.
Is it possible to change the currency and how can I do that?
Yes, you may alter the currency and do so quickly and simply since each customer has the option to exchange it for all of the supported currencies. If you wish to change it, select your preferred currency in your profile. Please keep in mind that you can only request payment in the currency of a certain wallet.
How fast will my deposit be credited to my account?
All payments will be processed as quickly as possible. If there is a problem, you should contact customer service.
How long does it take to withdraw the funds from the account?
All withdrawals will be completed within 24 hours. Transaction times may vary depending on the payout option used. In most situations, the transaction will complete straight after you initiate payment. If you use one of the banking options to withdraw funds, you may expect to wait 1-3 days.
What is the minimum amount for the deposits and the withdrawals?
Deposits are not limited to any particular amount and may range from $5 to $25,000. Deposits made with cash or money order must be at least $10; otherwise, they will be returned to you. The minimal deposit amount is determined by the payment method used.
Are there any fees for depositing or withdrawing funds?
All transactions are completed without cost on the casino's end.
How can I verify my account and what documents do I need to upload?
To confirm your account, you must go through the KYC process. Please contact customer support for further information.
